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"Mr. Gerbus," Gerbus recalls a stranger named Ed telling him. "I just bought your hard drive in Chicago."
In June 2005, when Gerbus took his computer to Best Buy for repairs after a hard drive crash, he knew the drive was a potential hot potato. So when a clerk there told him it had to be replaced, he asked for the damaged hardware back.
No dice. The replacement was done for free, under warranty, and Gerbus was told the old drive had to be sent to a repair center in Chicago to fulfill warranty terms.
Click here for the full story. But the moral is this. If you can do all the repairs yourself, then there's no need for a stranger to ever even see your hard drive, much less take possession of it.
